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Watch live chat, tickets and the AI bot flow on the operator screen — 20 seconds.
~20s
A light lit across nine channels. It guides every question and brings your customer back to shore — every time.
Channels
API Endpoints
Uptime Target
Free Trial
When a customer tries to reach you, they're usually in the dark: Which channel should they use? When will they get an answer? Is anyone really listening? Scattered screens, broken channels, half-finished conversations — these are the exact moments that send your customer to your competitor.
An average customer loses patience after 4 minutes of waiting. They hop from WhatsApp to Instagram, from email to live chat, and finally knock on a competitor's door.
Tracking different channels on different screens, answering the same 20 questions 300 times a day — this is why your best support people quit.
You discussed one thing in chat, another on the phone, something else in email. If a customer's full story isn't in one place, your service can't be coherent either.
CozumMerkezi brings scattered customer support under one light. WhatsApp message, live chat question, email, Telegram, even voice call — all in a single inbox. Your team works from one screen; your customer gets one experience.
We light the first signal within 5 minutes. Live chat, AI bot or ticket — whichever path they take, they reach an answer.
The AI bot takes over routine questions; your team handles real problems. The lighthouse stays lit at 3 AM, even when your team is resting.
Every customer's complete story is collected in a single profile. See what was said on which channel, at a glance.
Nine channels, AI on duty 24/7, 220+ API endpoints — one customizable platform.
Let customers find their answer before they ever feel lost on your site. Real-time messaging over Laravel Reverb WebSocket — zero lag.
Before your customer finishes typing, the answer is already there.
The average Turkish customer uses 3 different channels for a single issue at different moments. ÇözümMerkezi brings them all into one inbox — no customer tells the same story three times.
Your GPT-powered, Turkish-speaking AI bot stands watch 24/7. The lighthouse keeps burning even while your team rests.
Your operators never answer the same question for the hundredth time. Your customers never wait for hours.
Automate repetitive tasks. 8 triggers, 6 action types, conditional workflows — the lighthouse never goes dark.
Cut support costs in half with self-service. The richer your knowledge base, the smarter your AI bot.
SLA-backed, prioritised, fully auditable ticket management. Every request on record, every breach flagged.
Run support on data, not intuition. Every ship the light reaches — you see them all.
A REST API with 220+ endpoints, event-driven webhooks, a one-line widget. Secure OAuth2 connectivity.
Extend your platform with plugins. One-click install, custom settings, rating system.
Lighting the first signal takes 5 minutes. Use all features without limits — no credit card required, no automatic charges.
Every stone is ready for those who build their own lighthouse. 220+ endpoint API, webhooks for event-based triggers, and a platform that integrates in seconds via a one-line widget.
Widget API — One-line JavaScript integration
Operator API — Chat, tickets, reports and more
Webhook + Integration — Event-based automatic notifications
// Widget entegrasyonu — tek satir
<script src="https://cozummerkezi.net/widget.js"
data-api-key="CM_XXXXXXXXXXXX"></script>
// REST API kullanimi
const response = await fetch('https://cozummerkezi.net/api/v1/widget/init', {
method: 'POST',
headers: {
'X-API-Key': 'CM_XXXXXXXXXXXX',
'Content-Type': 'application/json'
}
});
const data = await response.json();
console.log(data.operators_online); // trueTry free for 14 days. No credit card required. Scale up whenever you need.
Starter pack for small businesses and solo support.
Billed yearly: 2,691 TL (%25 discount)
Flexible plan with WhatsApp and AI bot for growing teams.
Billed yearly: 7,191 TL (%25 discount)
Full omnichannel support — WA, Telegram, WebRTC and all AI providers.
Billed yearly: 13,491 TL (%25 discount)
Custom domain, white-label and 24/7 priority support.
Billed yearly: 26,991 TL (%25 discount)
Şeffaf ve güvenli ödeme. Ücretli pakete geçiş yaparken Mesafeli Satış Sözleşmesi'ni ve Kullanım Sözleşmesi'ni onaylamanız istenir. Tüm ödemeler 3D Secure ile korunur, kart bilgileriniz sunucularımızda saklanmaz.
Fiyatlar KDV hariç belirtilmiştir · İptal istediğiniz zaman, ek ücret yok · Deneme süresinde kart bilgisi istenmez.
Which plan fits you best? See all features side by side.
| Feature |
Başlangıç
299 TL/month
|
Büyüme
799 TL/month
|
Profesyonel
1,499 TL/month
|
Kurumsal
2,999 TL/month
|
|---|---|---|---|---|
| Operator | 1 | 3 | 7 | 25 |
| Monthly Chats | 300 | 1,500 | 5,000 | 25,000 |
| Knowledge Base Articles | 30 | 150 | 500 | 2000 |
| Storage | 1 GB | 3 GB | 10 GB | 50 GB |
| Channels & Communication | ||||
| Live Chat | ||||
| Telegram | ||||
| Voice/Video Call | ||||
| Support Ticket | ||||
| AI | ||||
| AI Bot | ||||
| AI Providers | Openai | All (8 providers) | All (8 providers) | |
| Brand & White Label | ||||
| White Label | ||||
| Custom Domain | ||||
| Custom Email (SMTP) | ||||
| Support & Reporting | ||||
| Reporting | Basic | Advanced | Full + Custom Reports | Full + Custom Reports |
| Priority Support | ||||
| API Access | ||||
| SLA | 99% | 99.9% | ||
All plans start with a 14-day free trial. GDPR compliant and hosted in Turkey.
Numbers and feedback from our early-access customers.
"We switched from a foreign solution. Our costs dropped 60%, and for the first time our customers get answers from a single place."
"Once the AI bot took over routine questions, our team started focusing on real problems. Our satisfaction score went up 40%."
"Managing nine channels from one screen is a life-changer. When a customer writes on WhatsApp, we see the chat history — no separate conversations."
Fill the form and your account is ready in minutes. Use all features freely for 14 days. No credit card required.
We light your first signal within minutes of submission.
Unlimited access to all features for 14 days.
Live support and setup guidance during your trial.
Watch live chat, tickets and the AI bot flow on the operator screen — 20 seconds.
Everything you might be wondering before the lighthouse turns on.
Questions, enterprise requests or demo bookings — we're here. Working in your time zone.
destek@cozummerkezi.net
+90 850 XXX XX XX
İzmir, Türkiye
Destek ekibiniz tüm projelerinizi tek bir uygulamadan yönetsin. Operatörleriniz farklı firmaların widget'larından gelen mesajları sekmeler halinde görür, istediklerini sessize alır, kendi sıralamalarını yapar.
"Tümü" sekmesi tüm projelerin mesajlarını birleştirir, her proje ayrı sekme olarak çalışır. Odaklanmak istediğiniz projeyi tek tıkla filtreleyin.
Operatör kendi iş akışına göre sekmeleri dizer. Sıra oturumu aşar, logout/login sonrası korunur.
Aktif olmadığınız bir projeden mesaj gelirse o proje sekmesi yanıp söner — hangi projeden ne geldi anında ayırt edin.
Yoğun bir projeyi sekmeye sağ tıklayarak sessize alın. Mesajlar gelmeye devam eder, sadece bildirim ve ses susar.
Her projenin logosu ve rengi, "Tümü" sekmesindeki mesaj kartlarında küçük rozet olarak görünür — bakışta projeyi tanırsınız.
Proje yöneticisi operatör davet eder. E-posta başka projede zaten kayıtlıysa yeni hesap açılmaz; mevcut operatör bu projeye de tek tıkla bağlanır.
Operatörleriniz masada, yoldayken ya da sahada — müşteriniz aradığında ışık hep açık.
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